Support · English & French
IPTV support that answers in plain English or French
Setup questions, a channel that won't load, a billing detail: start a live chat with the IPTVin team. Real people, no ticket maze, and you never have to repeat yourself.
- Replies in less than 12 hours
- English or French, your choice
- Help with setup, billing and playback
Start a live chat
Open the chat and tell us what you need. When we are online you get an answer right away; otherwise we reply in less than 12 hours, in the same chat.
Leave your email in the chat so our reply reaches you even if you close the page.
Get a faster answer
Three details let us fix most problems in one reply instead of three.
- 1
Your account email
The email you used at checkout, so we can find your subscription straight away.
- 2
Your device and app
For example a Fire TV Stick with the player app you installed. Setup differs from one device to another.
- 3
What you see
The exact error message, or which channel and at what time it stopped working. A screenshot helps too.
Find it yourself in a minute
- Setup guides Step-by-step guides for every supported TV, box, phone and computer.
- Plans & refunds Prices in CAD, what each plan includes and how the money-back guarantee works.
- Free trial Test the service on your own device and connection before you pay.
- Your account Log in to see your subscription, your login details and your invoices.
Support questions
How fast does support reply?
When the team is online you get an answer in the chat right away. Outside those hours we reply in less than 12 hours, so leave your email in the chat window.
Can I get support in French?
Yes. Write to us in English or in French and the team answers in the same language.
Can you help me set up my device?
Yes. Tell us which device and player app you use and we guide you step by step. Our installation guides also cover every supported device.
Do I need an account to contact support?
No. Anyone can start a live chat, including before buying. If you already subscribe, give us your account email so we can find your subscription faster.